Shipping Policy
Shipping Policy
Order Processing Time
Orders are processed within 1-3 business days of purchase. During peak periods or promotions, processing may take slightly longer — we'll notify you if there's a significant delay.
Shipping Times
As we work with international suppliers, shipping times vary by product and destination:
- Standard shipping (Australia): 15-30 business days
- Express shipping (where available): 7-15 business days
These are estimates, not guarantees — actual delivery can vary due to customs processing, local courier handling, or high-demand periods.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Please allow 2-5 business days for tracking to update after dispatch.
Customs, Duties & Taxes
Prices displayed on our store are in AUD and include GST where applicable. [Confirm this matches your actual Shopify tax settings.] International orders may occasionally be subject to additional customs fees depending on local regulations — these are the responsibility of the customer.
Delayed or Lost Orders
If your order hasn't arrived within the estimated window, please contact us at [support email] with your order number, and we'll investigate with our shipping partner.
Incorrect Address
Please double-check your shipping address at checkout — we're unable to redirect packages once they've been dispatched. Orders returned due to an incorrect address may incur reshipping costs.
Questions
Reach out to us at [support email] or through our contact page — we're here to help.